Above The Best Movers And Cleaners
Above The Best Movers And Cleaners Started in 2012. We provide the best service in Central and Northern Indiana. Residential, commercial, local move, long distance or out of state move, we cover it all. Our team provides expertise in packing boxes, loading trucks, storage units, and strength to move any items. A Supervisor or crew leader may be present to assure quality service and an extra hand if needed. Call us to provide you and your family the best service in the moving industry.
Additional fee may apply within 24 hour booking.
We are insured
Calendar below for available booking.
Moving and service terms
Thank you for choosing Above The Best Movers And Cleaners to help you with your move. Please read these Moving and Service Terms carefully. These Moving and Service Terms are a contract entered into between the undersigned individual or legal entity (the “Client”) and Above The Best Movers And Cleaners Company, LLC (“Above The Best Movers And Cleaners”). Moving and Service Terms, the Client and Above The Best Movers And Cleaners understand and agree that:
Quotes and Estimates
Above The Best Movers And Cleaners may provide Client with a quote or an estimate of the cost of moving certain Items from a defined location to another defined location, with or without intermediary stops, or other services Above The Best Movers And Cleaners may provide (each, a “Quote”). An accurate quote requires information provided by the Client. The Client is solely responsible for providing accurate and complete information on which the Quote will be made, including, but not limited to complete addresses for any and all pickup and delivery locations. While Above The Best Movers And Cleaners will provide a good faith estimate of the volume and weight of the Items, it is impossible to know with certainty the exact volume and weight of any Items until pickup and loading.
All Quotes are an estimate only and may be subject to certain surcharges or changes in price or cost based on the reality of the pickup, transportation, and delivery of those Items. Above The Best Movers And Cleaners is in no way bound by any price or cost provided in a Quote and no Quote is a guarantee or promise of any kind. To the maximum extent allowable by law, Client agrees to indemnify, defend, and hold Above The Best Movers And Cleaners harmless and blameless against any and all claims, controversies, or disputes regarding Client’s provision of information, regardless of accuracy, on which Above The Best Movers And Cleaners relies to provide a Quote, and any discrepancies between the information Client provides and the actual volume, weight, location, or cost.
Booking and Deposits
A non-refundable deposit based on the Quote or Hourly Deposit is required for Above The Best Movers And Cleaners to book and schedule a move or other services. The exact amount of the deposit will be provided as part of the Quote or Hourly Deposit. Upon payment of the deposit, Above The Best Movers And Cleaners secures and guarantees the availability of the Client’s scheduled moving date, hourly rate, and delivery window as described in the Quote or Hourly Deposit.
The full and complete address of any pickup and delivery addresses must be provided to Above The Best Movers And Cleaners and confirmed at least one day before the move. If the confirmed address is, in Above The Best Movers And Cleaners sole and absolute discretion, significantly different from the address in the Quote or Hourly Deposit, Above The Best Movers And Cleaners is entitled to change the Quote, including any price or cost.
Local Moves
A “Local Move” is a move where the distance between the first pickup and the last delivery locations is less than or equal to 50 miles traveled. Above The Best Movers And Cleaners does not provide “not-to-exceed” or “fixed” amounts for Local Moves. The total cost of a Local Move is calculated on an hourly basis.
All moves 50 to 100 miles, additional fee will apply due to the extra miles from our Company's location.
Long-Distance Moves
A “Long-Distance Move” is a move where the distance between the Client’s first pickup and the last delivery locations is more than 100 miles traveled. For Long-Distance Moves, Above The Best Movers And Cleaners implements a progressively increasing rate based on the actual volume and weight of the Items, the pickup and delivery addresses, and the delivery option selected. Loading and unloading of Items are billed on an hourly basis and may be subject to Hourly Driving Time and other local regulations. Above The Best Movers And Cleaners does not provide “not-to-exceed” or “fixed” amounts for Long Distance Moves. If the actual volume or weight of the Items exceeds the quote, then the fees will be increased accordingly.
Payment Methods and Timing
Above The Best Movers And Cleaners accepts payment in United States Dollars, using the following payment methods, as may be available or offered from time to time: cash, credit and debit cards. Above The Best Movers And Cleaners does not accept personal or business checks. The Client is solely responsible for the payment of any applicable taxes. Movers do not carry cash or provide change.
For Local Moves, the balance remaining (including any additional charges) after payment of the deposit must be paid in full at the end of the final delivery. For Long-Distance Moves, 50% of the estimated cost and the total of any additional fees, surcharges, materials, or labor must be paid immediately to book with us, while the remaining balance (including any unpaid additional charges), less the amount paid in the deposit, must be paid before we unload our truck.
If Above The Best Movers And Cleaners, in good faith, receives information or indications suggesting that a Client cannot or will not make the payment before unloading our trucks, Above The Best Movers And Cleaners is entitled to refuse to unload the Items and store it in one of Above The Best Movers And Cleaners choice of secured storage facilities until the balance, including time for unloading and any storage costs, is covered in full via a payment method Above The Best Movers And Cleaners deems acceptable under the circumstances. Above The Best Movers And Cleaners may require that Client provide additional documentation consenting to the charges, if applicable.
Debit and Credit Card Payments
If the Client chooses to make a payment using a credit or debit card, the name on the card must match the name of the Client or the state or federal photo identification of the individual presenting the credit or debit card for payment. Above The Best Movers And Cleaners may choose to refuse payment using any debit or credit card, or require additional documentation confirming authorization of charges, including a credit card authorization form. Any amounts charged back or disputed will be subject to 12% annual interest or the maximum allowable by law, whichever is less, and any costs associated with collection of the amount owed.
Fees and Surcharges
Truck Storage
An overnight truck storage fee of $300/night will apply if the Client cannot or refuses to accept a delivery.
Hazardous Conditions
A fee of $495 per truck will apply for any hazardous conditions, for the purposes of cleaning and sanitizing.
Storage
An additional fee for storage of any Items in Above The Best Movers And Cleaners possession.
Extra Heavy Items
An additional fee for Extra Heavy Items will apply.
Over-Weight
Each Long-Distance Quote is based on a certain amount of weight based on the Client’s descriptions of the Items. The excess weight is subject to additional surcharges per pound, as described in the Quote over the estimated weight.
Over-Volume
Each Long-Distance Quote is based on a certain amount of volume based on the Client’s descriptions of the Items. The excess volume is subject to additional surcharges per cubic foot, as described in the Quote over the estimated volume.
Cancellation and Refund Policy
If a Client cancels or, in Above The Best Movers And Cleaners sole discretion, significantly modifies a move within three days before the first scheduled pickup date, a 2 or 4 hours minimum charge will apply for Local Moves, based on the rate provided in the Quote or otherwise confirmed with the Client, or 25% of the Quote for Long-Distance Moves.
Above The Best Movers And Cleaners is entitled to cancel these Moving and Service Terms, or any specific move, if:
The Client is not present at the first pickup location,
Above The Best Movers And Cleaners is not in possession of any Items and reasonably believes that the Client will not proceed with full payment,
Above The Best Movers And Cleaners reasonably believes that the conditions of the move are not adequate or safe.
The Client or any affiliates, representatives, or associates thereof act in a way manner that Above The Best Movers And Cleaners, its employees, contractors, or affiliates believe is unsafe, immoral, obscene, rude, aggressive, or otherwise harmful to Above The Best Movers And Cleaners, its employees, contractors, or affiliates.
If Above The Best Movers And Cleaners cancels these Moving and Service Terms, Client is responsible for payment of any fees or charges that accrue prior to cancellation of these Moving and Service Terms, including surrender of a deposit and the cancellation fee.
Storage Above The Best Movers And Cleaners will provide Storage up to 5 days at a facility by the drop off location. Client must pay for all expense (storage and labor).
Moving Supplies
Moving blankets and pads may be rented or purchased by the Client, subject to availability. A deposit of the full price of the rented Moving Supplies (blankets and pads) is required. The full deposit will be returned to the Client if the Moving Supplies (blankets and pads) are returned in substantially the same condition as provided within 7 days of rental or if the Client is using the Moving Supplies(blankets and pads) for items stored in Above The Best Movers And Cleaners selected storage units. 25% of the deposit will be returned to the Client if the Moving Supplies (blankets and pads)are returned in substantially the same condition as provided between 7 and 14 days of rental. 50% of the deposit will be returned to the Client if the Moving Supplies (blankets and pads) are returned in substantially the same condition as provided between 14 and 21 days of rental. The full deposit will be surrendered to Above The Best Movers And Cleaners after 21 days have passed from rental. Additional deductions from the deposit may be made for any Moving Supplies (blankets and pads) that are returned in a condition substantially different from the condition in which they are provided to the Client. Packing tape can only be purchased and not rented.
Parking
The Client is responsible for providing suitable parking spaces for Above The Best Movers And Cleaners trucks and personnel at all pickup and delivery locations. Client must reimburse or pay for any parking tickets, parking spots, or violations incurred by Above The Best Movers And Cleaners if Client fails or inadequately provides safe, legal parking spaces or otherwise fails to obtain appropriate permits or licenses. Client is solely responsible for any additional costs or fees relating to additional time caused by Client’s failure to reserve or provide parking close to a location.
Heavy Items
Subject to the discretion of Above The Best Movers And Cleaners and with the consent of the Client, Above The Best Movers And Cleaners may move Extra Heavy Items using additional movers and/or special tools and equipment, such as dollies, hand trucks, hydraulic tools, and piano boards. For any Extra Heavy Item in relation to the number of movers available at the move, or any Item weighing more than the Extra Heavy Item category in relation to the number of movers available at the move, there are additional fees of $200 for items over 100lbs of the lowest threshold for the applicable Extra Heavy Item category.
Storage Items and Simulated Wood Furniture
Any Item that is not in a box and consists of drawers, storage, or containers (dressers, desks, freezers, refrigerators, etc.) must be emptied prior to the move and its contents placed in a sealed box by the Client. The Client may arrange for Next Moving to empty and pack such contents with advance notice of not less than three days.
“Simulated Wood Furniture” includes particle board furniture, pressed wood furniture, and similar products, for example, most IKEA furniture. Simulated Wood Furniture is not designed for relocation in its assembled state and is intended for one-time assembly only. Above The Best Movers And Cleaners is not liable for any damages associated with the disassembling or reassembling of Simulated Wood Furniture.
Food, Drugs, and Perishables
The Client must pack any food, over-the-counter drugs, or perishables in accordance with food and safety regulations. Above The Best Movers And Cleaners is not responsible or liable for any illness or injury related to the packing, storage, or moving of any food, over-the-counter drugs, or perishables.
Client represents and warrants that the Items do not contain any controlled or illegal substances (including prescription drugs) or live animals. Client shall indemnify, defend, and hold Above The Best Movers And Cleaners harmless against any loss, demand, claim, or controversy arising out of or relating.
Appliances
Above The Best Movers And Cleaners is not responsible for disconnecting appliances such as refrigerators, washers, dryers, stoves, or any other appliance with a connection to water, power, gas, or any other similar supply systems. Above The Best Movers And Cleaners will not move any particular appliance that has not been disconnected. Above The Best Movers And Cleaners is not obligated to take apart doors from refrigerators. If Client requests or requires that a door be taken off or apart from a refrigerator or other appliance, and the movers agree to take the door off or apart, Above The Best Movers And Cleaners is not responsible or liable for, and Client shall hold Above The Best Movers And Cleaners harmless and blameless for any damages losses, claims, or controversies arising out of or relating to Above The Best Movers And Cleaners removal of any such door.
Jewelry, Money, and Valuables
Valuable items like jewelry, money, expensive watches, etc., must be removed from the Items and transported by the Client before the moving process begins. Above The Best Movers And Cleaners is not be responsible for any loss or damages claims related to or arising out of valuables.
Protection Protocol
Above The Best Movers And Cleaners will attempt to protect all Items with proper moving supplies and may disassemble bulky items if necessary. Clients may choose to opt out of this protection process, but must communicate this to the supervisor or foreman on the day of the move. In such cases, Above The Best Movers And Cleaners will not be liable for any items that were not properly protected, disassembled, or reassembled. Above The Best Movers And Cleaners is not responsible or liable for, and Client shall hold Above The Best Movers And Cleaners harmless and blameless for any damages losses, claims, or controversies arising out of or relating to Client’s decision to opt out of the protection process, specifically including any damaged or broken Items.
Client Participation
Except in regards to supervision of the truck, Clients are not permitted to assist movers with transportation, assembly, disassembly, or protection of Items during the moving process. Client may, at its own risk, independently and without assistance from Above The Best Movers And Cleaners, transport, assemble, disassemble, or protect Items, however, Client may not place any Item in or on the truck. Above The Best Movers And Cleaners and its personnel will not, and is not obligated to, help or assist Client with such actions. Client shall indemnify, defend, and hold harmless Above The Best Movers And Cleaners from any damages, losses, claims, or controversies arising out of or relating to Above The Best Movers And Cleaners acts, failure to act, or inability to act in accordance.
Pathways
Above The Best Movers And Cleaners may cancel or refuse to provide services if the path movers must take to pickup or deliver Items is unpaved, uneven, rocky, sandy, slippery, muddy, wet, icy, or otherwise dangerous, unsafe, or hazardous, including in regards to the quality or condition of a Flight of Stairs (see the next paragraph, below). Client is strongly advised to provide Above The Best Movers And Cleaners with adequate notice of any adverse conditions of the path at least one day prior to the scheduled moving time. Above The Best Movers And Cleaners is not responsible or liable for any loss or damages incurred during transportation of Items along such a hazardous path.
Hazardous Conditions
The Client must provide a safe and accessible environment for Above The Best Movers And Cleaners to perform moving services effectively and efficiently. The Client must notify Above The Best Movers And Cleaners of any hazardous conditions at a location or relating to a particular Item prior to the commencement of work, including but not limited to, insect infestations (e.g., cockroaches, termites, bed bugs, fleas, etc.), vermin (e.g., rats, mice, squirrels, snakes, etc.), harmful substances (e.g., asbestos, toxic chemicals, carbon monoxide, smoke, etc.), bodily fluids (blood, vomit, feces, etc.) unpleasant or offensive odor, unsanitary conditions, rot, rust, or unstable structures.
Hazardous conditions are subject to additional fees or costs, dependent on the severity of the conditions. Failure to notify or adequately inform Above The Best Movers And Cleaners in advance of any hazardous conditions may result in additional fees or cancellation of the contract with a 2 - 4 hours minimum charge, in addition to surrender of the deposit. Above The Best Movers And Cleaners reserves the right to refuse or cancel service if hazardous conditions are present and deemed too risky, unsafe, or unsanitary for service provision. The Client is responsible for remedying or correcting any hazardous conditions before rescheduling the service.
As a matter of law and regulation, it is forbidden to spread certain hazardous conditions. Certain wrapping materials used during moving services, including but not limited to blankets or wardrobe boxes, may not be returned to Above The Best Movers And Cleaners. The Client must purchase these either in advance or on the day of the move. Above The Best Movers And Cleaners is not responsible and shall not be held liable for any health or safety risks that arise from non-disclosure of hazardous conditions. The Client shall indemnify, defend, and hold harmless Above The Best Movers And Cleaners of any damages, losses, claims, or controversies arising out of or relating to hazardous conditions.
Floors, Walls, Ceilings, Doors, Windows, and Woodwork
When moving furniture and other large items, it is always possible for floors, walls, ceilings, doors, windows, and woodwork to sustain damage. Above The Best Movers And Cleaners’s maximum liability for such damage is 10% of the final bill per residence where such damage has occurred. Above The Best Movers And Cleaners is not responsible, and shall not be held responsible for any flooring, carpets, or rugs that are soiled, dirtied, or worn during the moving process. Above The Best Movers And Cleaners may assist with providing floor protection for hardwood surfaces for an additional charge and subject to availability, with Client’s advance request, which must made at least 72 hours prior to the date of the move.
Moving Project Duration
While Above The Best Movers And Cleaners may provide an estimate of the duration of a move in a Quote, Above The Best Movers And Cleaners cannot guarantee or promise the exact duration of a moving project, or set limits on the billable duration. The time required for moves, can vary significantly due to a variety of unpredictable factors, including, but in no way limited to, elevator size and availability, number and quality of Flights of Stairs, traffic conditions, walking distances, the amount of people present at a property, the amount of Items of unconventional size and shape, uphill or downhill parking, and traffic conditions. Consequently, the duration of any move, while it may be estimated, it is determined on an hourly basis and not restrained or controlled by the Client’s budget.
Above The Best Movers And Cleaners will inform or confirm the arrival time during Above The Best Movers And Cleaners business hours on Above The Best Movers And Cleaners business day prior to the move. On the day of the move, the Above The Best Movers And Cleaners may call, email, or message using the phone number provided by the Client to provide updates to the Client, including the actual arrival time if it is different than the confirmed arrival time.
Delivery
To schedule a new delivery, the client must first pay the entire balance from the attempted delivery. Above The Best Movers And Cleaners provide local delivery only.
Lost or Damaged Items
After the completion of the final delivery, It is the Client’s responsibility to thoroughly inspect all Items and report any missing or damaged Items promptly. Once the movers have departed, Above The Best Movers And Cleaners reserves the right to reject any claims of lost, missing, or damaged Items. Above The Best Movers And Cleaners is only liable for lost Items if Above The Best Movers And Cleaners has both packed and unpacked those Items, and in no event will Above The Best Movers And Cleaners be responsible to damages to live plants. Above The Best Movers And Cleaners is not liable for any loss or damage unless a written claim, supported by pictures and/or videos of damages, along with the declaration of value and weight, is submitted. All outstanding balances must be paid in full before Above The Best Movers And Cleaners will reimburse Client for lost or damaged Items.
TV installation
TV installation is carried out exclusively by specialized technicians and is not a service provided by Above The Best Movers And Cleaners itself. While Above The Best Movers And Cleaners makes good faith and commercially reasonable efforts to timely dispatch the technician directly to the delivery location, Above The Best Movers And Cleaners is not liable for delays arising from the scheduling system, traffic or other delivery conditions, or delays caused by the technician. A cancellation fee applies to TV installation service cancellations made less than 72 hours before the scheduled time.
Limitation of Liability
In addition to any other indemnification or limitation contained in these Moving and Service Terms, in no event shall Above The Best Movers And Cleaners, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Entire Agreement
These Moving and Service Terms constitutes the sole and entire agreement between the parties and supersedes any and all prior and contemporaneous understandings, agreements, representations, and warranties, to the extent they relate in any way to the subject matter hereof.